Refund Policy
We want you to feel confident about your investment in plarionetrix's financial services. This policy outlines how we handle refunds fairly and transparently.
Our Approach to Refunds
At plarionetrix, we've built our business around delivering meaningful value to Australian organizations looking to strengthen their corporate culture and financial practices. But we also know that sometimes things don't work out as planned.
We've designed this refund policy to be straightforward. If you're not satisfied with our services, we want to make things right. That might mean a refund, or it might mean finding another solution that better fits your needs.
When Refunds Apply
We evaluate refund requests on a case-by-case basis, but here are the general scenarios where we typically process refunds:
Service Not Delivered
If we fail to provide the agreed services within the specified timeframe or according to the terms of your contract, you're entitled to a full refund.
Technical Issues
When system problems on our end prevent you from accessing or using services you've paid for, and we can't resolve the issue within a reasonable period.
Early Cancellation
If you cancel within 14 days of your initial purchase and haven't yet accessed substantial portions of the service, we'll issue a prorated refund.
Duplicate Charges
Any accidental duplicate payments are refunded immediately once we've verified the error in our billing system.
How to Request a Refund
Submit Your Request
Contact us at contact@plarionetrix.com with your account details and a brief explanation of why you're requesting a refund. Include your invoice number if you have it handy.
We'll Review Your Case
Our team typically responds within two business days. We'll look at your account history, service usage, and the specifics of your situation to determine eligibility.
Decision and Communication
Within five business days, you'll receive a clear decision about your refund request. If approved, we'll explain the amount and timeline. If not, we'll tell you why and explore other options.
Processing the Refund
Once approved, refunds are processed within 7-10 business days. The money goes back to your original payment method, and you'll receive confirmation once it's complete.
Specific Refund Scenarios
Consulting Services
For consulting engagements, refunds are calculated based on work completed versus total contract value. If we're less than 25% through the engagement, you'll receive a 75% refund. After 50% completion, refunds are evaluated based on deliverables received.
Software Subscriptions
Monthly subscriptions can be cancelled anytime before the next billing cycle with no refund for the current month. Annual subscriptions cancelled within 30 days receive a full refund minus any month of active use.
Workshop Registrations
Cancelled more than 30 days before the workshop date: full refund. Between 15-30 days: 50% refund. Less than 15 days: no refund, but you can transfer your spot to a colleague or reschedule for a future session.
Customized Solutions
Once development begins on customized financial tools or culture assessment platforms built specifically for your organization, refunds are limited to any unused portion of the project budget.
Payment Methods and Returns
We process refunds back through your original payment method whenever possible. Here's what to expect based on how you paid:
Credit Cards
Refunds appear within 5-10 business days, though your bank might take additional time to post the credit to your account.
Bank Transfers
Direct bank refunds typically process within 7 business days. We'll need your current bank details if they've changed since payment.
PayPal
PayPal refunds are usually instant, appearing in your account within 24 hours of processing on our end.
Company Invoices
For invoiced payments through accounts payable, refunds go to the same department via check or transfer within 14 business days.
Expected Processing Timeframes
We aim to handle refund requests as quickly as possible, but processing times vary depending on the situation. Here's a realistic breakdown:
| Refund Type | Review Time | Processing Time | Total Time |
|---|---|---|---|
| Duplicate Charges | 1 business day | 3-5 business days | 4-6 business days |
| Service Issues | 2-3 business days | 7-10 business days | 9-13 business days |
| Early Cancellation | 2-5 business days | 7-10 business days | 9-15 business days |
| Partial Refunds | 3-7 business days | 7-10 business days | 10-17 business days |
Important Things to Know
- Refunds don't include any bank fees or currency conversion charges from your original payment. Those are set by financial institutions, not us.
- If you received promotional pricing or used a discount code, refunds reflect the actual amount paid, not the original service price.
- Services accessed or downloaded before cancellation may affect refund eligibility. We track usage to ensure fairness.
- For multi-year contracts, refund terms are outlined in your specific agreement and may differ from our standard policy.
- Australian Consumer Law still applies regardless of this policy. Your statutory rights aren't affected by our refund terms.
- If we suspect fraudulent activity or terms of service violations, we reserve the right to deny refunds while investigating.
- Refunds can't be issued if your account shows outstanding payments for other services or if there are unresolved disputes.
Questions About Refunds?
We're here to help sort out any concerns. Our team in Perth handles refund inquiries Monday through Friday during business hours.